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Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). However, you will have to pay the cost of the return carriage in all other circumstances.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Fireworks are hazardous goods and as such can only be returned to us by a specialised carrier. Upon receipt of written confirmation of cancellation Total Fireworks will notify the customer of how and when the goods are to be collected. In the event of cancellation a charge may be levied to the customer for collection and will be retained from any refund given, as will the cost of delivery. Charges will not apply where a shortage of goods or damage to the goods is our fault, and where a claim has been notified to us within 48hrs of receipt of the goods.